Section 4: Practice

Question 1 of 30

In what circumstances can you ask a passenger to leave your vehicle?

When they become angry or violent – even in the middle of a motorway
When they become angry or violent but only when it is safe to do so
When they ask you to stop at a cash point

Question 2 of 30

You should never accept any

Bad behaviour towards you for any reason
Tips from your passengers
Advice about the route

Question 3 of 30

What is hate crime?

When someone commits an assault
When someone commits a crime against someone based on disability or sex only
When someone commits a crime against someone based on disability, sex, sexual identity, sexual orientation, race, or religion

Question 4 of 30

What should you do if someone is violent or aggressive towards you?

Report the incident to the police as soon as possible
Report the incident to TfL as soon as possible
Ignore it

Question 5 of 30

If a passenger becomes angry or violent in your vehicle? (select 2)

You have the right to say that you will not accept that
Shout at them
Ask them to leave if it's safe to do so

Question 6 of 30

To provide a safe service for your passengers and to protect you as a driver you should consider: (select 2)

Checking the passenger’s name and destination before they get in the vehicle – this will help make sure the passenger doesn’t get into the wrong vehicle
Discussing with your operator how they can help protect you from the possibility of aggressive or violent behaviour by a passenger and carrying a lone worker device
Carrying a pepper spray in case of any violent behaviour

Question 7 of 30

To provide a safe service for your passengers and to protect you as a driver you should consider: (select 2)

Being clear with the passenger about exactly where you are taking them, the route there, how long it is likely to take and what the fare will be before the journey starts
Asking your operator for airport trips only
Making sure your operator has given you booking details, such as the passenger’s name, pick up point and destination

Question 8 of 30

In case of an emergency you can:

Call the police on 999 immediately
Call the police on 999 the day after the incident
Call your operator

Question 9 of 30

Name 2 signs of possible aggressive behaviour (select 2)

Hands held tightly in fists
Aggressive staring
Singing

Question 10 of 30

What should you do if you feel concerned? (select 2)

Remain silent and carry on to the destination
Act immediately
Use your lone worker device

Question 11 of 30

How can a driver know that a passenger is under the influence of drugs or alcohol? (select 2)

Ask the passenger before they enter the vehicle
From a warning by the operator
You can judge the passenger’s physical and mental condition when you pick them up

Question 12 of 30

What can you expect when someone has taken drugs or alcohol?

They will behave normal
They will be aggressive
It can affect their ability to think or communicate clearly and their behaviour can be difficult to predict. In some cases they may become aggressive.

Question 13 of 30

What can you expect when someone has taken drugs or alcohol?

They will behave normal
They will be aggressive
It can affect their ability to think or communicate clearly and their behaviour can be difficult to predict. In some cases they may become aggressive.

Question 14 of 30

If the passenger is unconscious, extremely unwell or seems to be injured or in an emergency situation, and there is no-one else to help them you should:

Call the emergency services on 999 and leave immediately
Call the emergency services on 999 and stay with them until the services arrive
Ignore it – it's not your responsibility

Question 15 of 30

What should you do if you are waiting for the emergency services with an injured passenger and he suddenly becomes aggressive or violent towards you?

Move somewhere safe, where you can still see the person until the emergency services arrive
Stay with them until the emergency services arrive despite the risk
Leave the passenger and go

Question 16 of 30

Which actions could help reduce the chance of someone being violent or aggressive towards you? (select 2)

Listening to what someone is saying and not interrupting them
Shouting at them
Asking questions

Question 17 of 30

Which actions could help reduce the chance of someone being violent or aggressive towards you? (select 2)

Talking calmly and not raising your voice
Responding to the person’s concerns
Arguing with the person

Question 18 of 30

Which actions could help reduce the chance of someone being violent or aggressive towards you? (select 2)

Explaining procedures for dealing with unacceptable behaviour
Staring at them aggressively
Having a pre-planned way to excuse yourself from a difficult situation

Question 19 of 30

How should you deal with an aggressive passenger while you are away from your vehicle?

Get to your vehicle when possible and drive away immediately
Get to your vehicle when possible and try to take time to calm down before you drive off
Leave your vehicle and start running

Question 20 of 30

What should you do after an incident with an aggressive passenger? (select 2)

Take a day off
Try to talk about what happened with a friend, a colleague or your operator
Report the incident to help avoid it happening in future

Question 21 of 30

If something happens to you, you should

Ignore it and carry on
Tell your operator and if necessary, also call the police and/or an ambulance depending on the incident
Speak to your friend about it

Question 22 of 30

Is it important to record and report incidents that almost happened?

No, you should only report incidents that actually did happen
Yes
No, there's no need to report any incidents

Question 23 of 30

When you are recording an incident you should try and include the following details (select 2)

Whether the attacker was one of your passengers
When and where the incident happened
What was the weather like

Question 24 of 30

When you are recording an incident you should try and include the following details (select 2)

Your gender
Information about the attacker (name, address if known, description of clothing, age, gender)
Brief description of the incident

Question 25 of 30

When you are recording an incident you should try and include the following details (select 2)

Anything that might have caused the incident
Your driving licence number
Type of incident (verbal threat, physical assault, written threat)

Question 26 of 30

When you are recording an incident you should try and include the following details (select 2)

Details of any witnesses and description of any injuries
Details of your insurance policy
Account of the immediate action that was taken

Question 27 of 30

What are the benefits of installing CCTV cameras in your vehicle?

CCTV cameras must not be installed in PHVs
They can reduce threats and violence against drivers
None

Question 28 of 30

Will installing CCTV cameras reduce your insurance premiums?

It may reduce your insurance premiums
It is guaranteed to reduce your insurance premiums
No, it won't affect the insurance premiums

Question 29 of 30

Do you need to display signs about CCTV in operation?

Yes, signage must be displayed but not in a visible place
Yes, signage must be displayed somewhere that is easy for passengers to see
No

Question 30 of 30

What information has the section on Staying Safe covered?

How to keep yourself safe – keeping passengers safe if not your responsibility
How to keep both you and your passengers safe
How to avoid damaging your PHV

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