Section 4: Mock Test – Part 1

When someone has taken choose answera drugdrugsclearingpredictclearlyPredict or has drunk alcohol, it can affect their ability to think or communicate choose answera drugdrugsclearingpredictclearlyPredict and their behaviour can be difficult to choose answera drugdrugsclearingpredictclearlyPredict.

If a passenger is aggressive or violent, choose answersayfrom themthemtellknowasked your operator immediately and give choose answersayfrom themthemtellknowasked the passenger’s full name and address if you choose answersayfrom themthemtellknowasked it.

Any offensive or choose answerfaithfaithlesshadhateviolentdisabled behaviour towards you because of your race, choose answerfaithfaithlesshadhateviolentdisabled, sexual orientation, disability or gender identity is a  choose choose answerfaithfaithlesshadhateviolentdisabled crime.

The Information Commissioner’s CCTV Code of Practice requires that choose answersignagesomewhatoperationoperatesomewheresigned must be displayed where CCTV is in choose answersignagesomewhatoperationoperatesomewheresigned. TfL requires all PHVs fitted with a CCTV system to display the sign shown below choose answersignagesomewhatoperationoperatesomewheresigned that is easy for passengers to see.

The vehicle owner can decide where to put CCTV signage, but it must be choose answervisibledisplayedunvisiblestickedtravellingtravels somewhere that it does not block the driver’s view. It must also be as choose answervisibledisplayedunvisiblestickedtravellingtravels as possible to passengers as they enter the vehicle and while they are choose answervisibledisplayedunvisiblestickedtravellingtravels in it.

To provide a choose answerpossibilitysafeConsidersaveconsiderpossible service for your passengers and to protect you as a driver you should choose answerpossibilitysafeConsidersaveconsiderpossible discussing with your operator how they can help protect you from the choose answerpossibilitysafeConsidersaveconsiderpossible of aggressive or violent behaviour by a passenger.

Installing choose answerpreventsignsSignspreventedCCTVweb cameras into a vehicle can reduce threats and violence against drivers. choose answerpreventsignsSignspreventedCCTVweb in the vehicle informing passengers that CCTV is used may also help to choose answerpreventsignsSignspreventedCCTVweb aggressive or violent behaviour.

Sometimes you are not able to choose answerengineget awaycalmget closercalmedEngine a situation. If that is the case, you should choose answerengineget awaycalmget closercalmedEngine from the aggressive person and exit the situation. If necessary, find somewhere safe to stop the vehicle, turn off the choose answerengineget awaycalmget closercalmedEngine, take the keys then get out of the vehicle.

If the choose answerwalkedpasangerrefusedwalkpassengerrefuse cannot communicate clearly to confirm their destination, or is unable to choose answerwalkedpasangerrefusedwalkpassengerrefuse because of drink or drugs, you have the right to choose answerwalkedpasangerrefusedwalkpassengerrefuse to take them in your vehicle.

A good way of choose answerclumsyinterruptingreducinginterrupterredundantcalmly the chance of someone being violent includes talking choose answerclumsyinterruptingreducinginterrupterredundantcalmly and not raising your voice and listening to what someone is saying and not choose answerclumsyinterruptingreducinginterrupterredundantcalmly them.

If a passenger in your vehicle choose answerbecomesbehaviourleftbecomingleavebehaving angry or violent you have a right to say that you will not accept that choose answerbecomesbehaviourleftbecomingleavebehaving or if that fails, and it is safe to do so, to ask them to choose answerbecomesbehaviourleftbecomingleavebehaving.

It is choose answerimportantassaultedimportedasaltedproceduresurgent for you to know where you can go for help if you are attacked or choose answerimportantassaultedimportedasaltedproceduresurgent. Find out in advance what your operator’s reporting choose answerimportantassaultedimportedasaltedproceduresurgent are and who to go to after an incident.

Signs of aggressive behaviour include: choose answertappingfirststapedfistsexpensiveexpression fingers, crossed arms, hands held tightly in choose answertappingfirststapedfistsexpensiveexpression, aggressive staring, raised voice, angry choose answertappingfirststapedfistsexpensiveexpression, sudden change in behaviour, change to the voice.

You can buy a camera or rent one. choose answerAltoughdebtsAlthoughpremiumsevidentevidence this is an extra cost, having a CCTV camera may reduce insurance choose answerAltoughdebtsAlthoughpremiumsevidentevidence.This is because a video recording can be useful choose answerAltoughdebtsAlthoughpremiumsevidentevidence when there is a dispute with a passenger.

When you are recording an incident try and include the choose answerfollowingbriefedwitnessedbrieffollowedwitnesses details: whether the attacker was one of your passengers, choose answerfollowingbriefedwitnessedbrieffollowedwitnesses description of the incident, anything that might have caused the incident, details of any choose answerfollowingbriefedwitnessedbrieffollowedwitnesses, description of any injuries.

When you are recording an choose answerincidentattackercalmgendercalmedEngine try and include the following details: when and where the incident happened, information about the choose answerincidentattackercalmgendercalmedEngine (name, address if known, description of clothing, age, choose answerincidentattackercalmgendercalmedEngine)

If an incident choose answerHappensavailablepossiblecalm downcalm outhappens while you are away from your vehicle, get to your vehicle when choose answerHappensavailablepossiblecalm downcalm outhappens and try to take time to choose answerHappensavailablepossiblecalm downcalm outhappens before you drive off

When carrying a violent or aggressive passenger you should have a pre-planned way to excuse choose answertakingPerhapsyour selfperhapsyourselftaken from a difficult situation, for example,you can’t help them but choose answertakingPerhapsyour selfperhapsyourselftaken someone at the address you are choose answertakingPerhapsyour selfperhapsyourselftaken them to can sort the problem out for them.

If something happens to you, tell your operator and if choose answernecessaryrecordingdependingnessessarrecorddepends, also call the police and/or an ambulance  choose answernecessaryrecordingdependingnessessarrecorddepends on the incident. It is important to choose answernecessaryrecordingdependingnessessarrecorddepends and report incidents that almost happened, as well as ones that actually did happen.

If the passenger is choose answeruncontinousemergedbeforeunconsciousemergencyuntil, extremely unwell or seems to be injured or in an choose answeruncontinousemergedbeforeunconsciousemergencyuntil situation, and there is no-one else to help them, call the emergency services on 999 and stay with them choose answeruncontinousemergedbeforeunconsciousemergencyuntil the services arrive.