Section 3: Mock Test – Part 1

If TfL or the police get choose answeractionsortcomplainedsortedcomplaintsactor about driver behaviour, they will investigate and, depending on the choose answeractionsortcomplainedsortedcomplaintsactor of complaint they receive, it could result in licensing choose answeractionsortcomplainedsortedcomplaintsactor or prosecution

Don’t worry about choose answerthreatwastewastingdecidedecisiontreat police time or getting someone into trouble. The police will choose answerthreatwastewastingdecidedecisiontreat if the information you give is important and will choose answerthreatwastewastingdecidedecisiontreat it as private and confidential.

Private hire services choose answerareprovidingisproviderresidentsresidences an important part of London’s transport network, choose answerareprovidingisproviderresidentsresidences a wide range of services for choose answerareprovidingisproviderresidentsresidences and visitors 

Items left in your vehicle are likely to be items passengers have choose answerleftattendedrightunattended911999 behind, but if you are suspicious of an choose answerleftattendedrightunattended911999 item, call the police immediately on choose answerleftattendedrightunattended911999 and follow their instructions.

Please choose answerstreetsthingtraficthinktrafficneighbourhood about the environment around the operating centre and how noise, choose answerstreetsthingtraficthinktrafficneighbourhood and/or customer movement may affect the people living in the choose answerstreetsthingtraficthinktrafficneighbourhood. 

You should never accept a booking from an choose answercheckerunlicensedlicensedhousedoubtchecked operator – if you are in any choose answercheckerunlicensedlicensedhousedoubtchecked you should ask the operator for their operator licence number and check their details using the online licence choose answercheckerunlicensedlicensedhousedoubtchecked tool

You cannot choose answerbookingsbookingenteroficialgoofficial Heathrow Airport to pick up passengers unless you have a booking from your operator or you are parking in an choose answerbookingsbookingenteroficialgoofficial car park or the PHV Authorised Vehicle Area to wait for a choose answerbookingsbookingenteroficialgoofficial.

When an operator has accepted a booking and choose answeryou haveyou willcarry outseasonreasoncarried agreed to carry it out, you should choose answeryou haveyou willcarry outseasonreasoncarried that booking unless you have a very good choose answeryou haveyou willcarry outseasonreasoncarried

As a London PHV driver, you can only carry choose answerhavelicencinghaslicensedoutin bookings that you choose answerhavelicencinghaslicensedoutin received from a choose answerhavelicencinghaslicensedoutin London PHV operator

At the end of the journey, you should choose answerhave nothas notremindbeacuseforforget passengers to make sure they choose answerhave nothas notremindbeacuseforforget left anything behind. You should also check your vehicle choose answerhave nothas notremindbeacuseforforget lost property after every journey.

Be aware of what is choose answeranyonegoneseemssimminggoingnoone on around you and of anything that choose answeranyonegoneseemssimminggoingnoone different or unusual or doesn’t feel right, or choose answeranyonegoneseemssimminggoingnoone that you think is acting suspiciously.

If your operator has a licence to choose answerdriveoperategivespecifiedtakespecialized from a late-night venue, the operator can only choose answerdriveoperategivespecifiedtakespecialized bookings inside the venue at the booking location choose answerdriveoperategivespecifiedtakespecialized on their licence.

You must not choose answerencourageaheadincourageapproachhadhave any member of the public to choose answerencourageaheadincourageapproachhadhave you or your PHV if they don’t choose answerencourageaheadincourageapproachhadhave a valid booking

You should check with your operator what to do if your passenger choose answerdisagreesendedunabledisagreededendunabled with the fare or is choose answerdisagreesendedunabledisagreededendunabled to pay it at the choose answerdisagreesendedunabledisagreededendunabled of the journey.

You must choose answerdisablednotdisabilityassistedassistancedo refuse to take passengers because they are choose answerdisablednotdisabilityassistedassistancedo or they are travelling with choose answerdisablednotdisabilityassistedassistancedo dogs.

Your operator is choose answerresponsiblegivingjourneysresponsivejourneygave for either agreeing a fare for the journey with the passenger or choose answerresponsiblegivingjourneysresponsivejourneygave them an accurate estimate before a choose answerresponsiblegivingjourneysresponsivejourneygave starts. 

If a customer choose answermadesaywalkstellapproachesmake you, then you should choose answermadesaywalkstellapproachesmake them to contact a licensed private hire operator to choose answermadesaywalkstellapproachesmake a booking

You may choose answerGratedacceptingGreateracceptedcarry incarry out a private hire booking where the pick-up point and/or the destination for the journey is outside choose answerGratedacceptingGreateracceptedcarry incarry out London as long as the booking has been choose answerGratedacceptingGreateracceptedcarry incarry out by a licensed London PHV operator.