Section 3: Practice

Question 1 of 40

You can only carry out bookings received from:

Any UK licensed operator
London licensed PHV operator
Anyone looking for a cab on the street or at stations or airports

Question 2 of 40

In what circumstances you are allowed to use your private car when your London licensed PHV vehicle breaks down?

Only if your operator allows you to do so
Only if your operator allows you to do so and the job was prebooked
You are not allowed to use any unlicensed vehicles to carry out bookings

Question 3 of 40

How can you recognise a London licensed PHV vehicle?

PHV licence discs will be displayed on the vehicle
A "Taxi" sign is present on the roof of the vehicle
An Uber logo is present on the doors of the vehicle

Question 4 of 40

How can you check a driver, vehicle or operator licence?

There is no public register in order to comply with the GDPR data protection act
Using licence checker tool on TfL's website
Using licence check tool on DVLA's website

Question 5 of 40

You are not sure if the operator you’re looking to work for is licensed. What should you do?

Trust them without checking
Only ask them for their licence number
Ask them for their licence number and check it using the TfL's online licence checker tool

Question 6 of 40

Who is allowed to use the TfL’s online licence checker tool?

Anyone, it's a public register
Only licensed PHV drivers
Only licensed PHV operators

Question 7 of 40

Are PHVs the same thing as Taxis (black cabs)?

Yes, the only difference are the vehicles – but they have the same rights
No, PHV's are not Taxis
Yes, the only differences are that vehicles and black cabs are also allowed to use bus lanes

Question 8 of 40

Are PHV drivers allowed to pick people up on the street?

No, unless they have booked you through a licensed operator
Yes, without any limitation
Yes, but only on the street outside your operator's centre

Question 9 of 40

Are PHV drivers allowed to pick up people from airports?

Yes, airport pickups are exempt and do not require booking through an operator
Yes, but only if the person your are collecting has booked you directly by email, text or phone call
Yes, but only if they have booked you through a licensed operator

Question 10 of 40

Are PHV drivers allowed to pick up people from stations?

No, only Taxis (black cabs) are allowed to pick up from stations
Yes, but only if they have booked you through a licensed operator
Yes, but only if there are no Taxis (black cabs) outside the station

Question 11 of 40

Are you allowed to pick up a passenger without a booking on the street outside your operator’s centre?

No, you can only accept passengers if they have booked you through a licensed operator
Yes
Yes, but you must inform your operator after completing the journey

Question 12 of 40

Are passengers allowed to enter your vehicle before you have received the booking from your operator?

Yes, but they must make a booking before you start the journey
Yes, but they must make a booking before arriving at their destination
No, you must not allow any passenger to enter your vehicle before you have received the booking from your operator

Question 13 of 40

Can you inform members of public that you are available for hire without a booking?

Yes, same as Taxis (black cabs)
Yes, but only after 6pm
No, PHV's are not allowed to do so

Question 14 of 40

What you should do when someone approaches you without a valid booking?

Allowed them to sit in your vehicle while you contact the operator to make a booking
Allowed them to sit in your vehicle and ask them to make a booking with your operator
Hand out a business card with the number of your operator on it or you can provide other contact details such as a website

Question 15 of 40

Are you allowed to hand out you own business card or phone number to a member of public that approaches you without a valid booking?

No, you can only hand out a business card with the number of your operator
Yes, so that they could use your services in the future without having to book through a licensed operator
Yes, so that they could use your services in the future but first you will have to make a booking with your operator

Question 16 of 40

Who is allowed to accept bookings?

Licensed London PHV operator and any PHV driver but only in advance via email or text or phone call
Any PHV driver but only in advance via email or text or phone call
Only a licensed London PHV operator

Question 17 of 40

Who is responsible for collecting and recording booking details?

You and your operator
Your operator
Only you

Question 18 of 40

Are you required to inform you operator about any changes to the booking for example if the final destination changes?

No, it's not required
No, it's the passengers responsibility
Yes, you should let the operator know about any changes

Question 19 of 40

What information must be recorded by your operator? (Select 2)

– The date the booking is made and, if different, the date of the journey – The name of the person the booking is for – The agreed time and place for picking up passengers, or, if more than one location, the agreed time and place for picking up the first passenger
– The main destination – The agreed fare or estimated fare – The name or other identification of the driver carrying out the booking and – The registration number or other identification of the vehicle that will carry out the booking
– The main destination – The agreed fare or estimated fare

Question 20 of 40

Your operator has a booking office at a late night venue (pub/nightclub). They are allowed to accept bookings:

Inside and outside the booking office on the street
Only inside the venue at the booking location specified on their licence
Anywhere within 50 metres from the venue

Question 21 of 40

Are you allowed to accept bookings outside operator’s office operating at a late night venue?

Yes, but only after 10pm
Yes, but only after midnight
No, you are not allowed to accept any bookings

Question 22 of 40

You can only accept a late night venue fare if the passenger has booked the journey through:

The security guard
The bartender
A licensed London operator located inside the venue

Question 23 of 40

If you approach people on the street outside a late night venue to offer them private hire services, you may: (Select 2)

be committing an offence
be prosecuted
get a better price than if booked through the operator

Question 24 of 40

You as a driver are responsible for (Select 2)

For the members of public around your vehicle
For parking your vehicle & the noise it makes
For your own behaviour

Question 25 of 40

What may affect the environment and people living around the operating centre? (Select 2)

Noise
You reading a book in your vehicle while waiting for a booking
Traffic & customer movement

Question 26 of 40

To behave in an anti-social manner means: (Select 2)

To leave litter in the street and to go to the toilet in a public place
To leave your engine running
To sit in your vehicle with your engine off

Question 27 of 40

Can you leave your engine running while stationary?

Yes, but only before 10pm
Yes, but only before midnight
No, your engine must be switched off while stationary

Question 28 of 40

If TfL or the police receive a complaint about your behaviour: (Select 2)

They will investigate
It could result in licensing action or prosecution
They will file the complaint and take no further action

Question 29 of 40

Airports are private property – are they allowed to make their own rules (byelaws) about taxis and PHV’s?

Yes, but only about taxis
Yes, about both taxis and PHV's
No, they are not allowed to make any own rules

Question 30 of 40

You cannot enter Heathrow Airport to pickup passengers:

On Christmas Day
Unless you have a booking from your operator
On Sundays

Question 31 of 40

Where do you need to park to wait for a booking from Heathrow Airport?

At Mcdonald's
At any local petrol station
Only in an official car park or the PHV Authorised Vehicle Area

Question 32 of 40

When picking up passengers you must: (Select 2)

Not wait in local car parks or residential streets
Wear a suit & tie
Use an official car park

Question 33 of 40

Where you should not wait for passengers (Select 2)

In local car parks or residential streets
At taxi ranks
At official car parks

Question 34 of 40

At Heathrow & City Airport Taxi ranks you are:

Only allowed to drop passengers off safely
Not allowed to use any taxi ranks – these are for licensed taxis only
Only allowed to pickup passengers off safely

Question 35 of 40

If you have any doubts about whether a journey outside Greater London(pickup or destination) is legal or not, you should:

Call TfL driver's helpline
Ask your operator
Do nothing

Question 36 of 40

Does TfL have powers to set or control the fares charged by PHV operators?

Yes, but only for airport trips
Yes, for all trips
No

Question 37 of 40

Does an operator need to agree a fare for the journey with the passenger or give them an accurate estimate before the journey starts?

Yes
No
Yes, but it only applies to airport bookings

Question 38 of 40

Who is responsible for agreeing a fare with the passenger?

The driver
The passenger
The operator

Question 39 of 40

If your passenger decides to change the destination of their journey, asks you to pick up extra passengers, or has extra luggage you should:

Stop your vehicle immediately and inform your operator
Tell your operator as soon as it is safe for you to do so
Charge the passenger extra without informing your operator

Question 40 of 40

Can you update a fare if the passengers changes the destination

Yes, but only within Greater London
No, you must inform your operator and they will be able to do it
Yes, within and outside Greater London

SERU Assessment Course – 30 Days Unlimited Access

Quiz Summary

Information

Results

Results

Categories

1. Question

2. Question

3. Question

4. Question

5. Question

6. Question

7. Question

8. Question

9. Question

10. Question

11. Question

12. Question

13. Question

14. Question

15. Question

16. Question

17. Question

18. Question

19. Question

Hint

20. Question

21. Question

22. Question

23. Question

Hint

24. Question

Hint

25. Question

Hint

26. Question

Hint

27. Question

28. Question

Hint

29. Question

30. Question

31. Question

32. Question

Hint

33. Question

Hint

34. Question

35. Question

36. Question

37. Question

38. Question

39. Question

40. Question