Section 8: Practice

TfL believes it is important to provide a public transport system which

TfL expects PHV drivers to deliver

To provide the best services to your passengers you should 

When carrying disabled or elderly passengers you should (Select 2)

If the passenger is vision-impaired and asks you to guide them to the vehicle

Disabled or older passengers may need more time or help to get in and out of your vehicle. For their safety, be patient and make sure they are comfortable and

You can also help your passengers by asking them if

During a journey passengers who are visually-impaired, elderly and those with learning disabilities should be told (Select 2)

When dealing cash paying passengers who are vision-impaired

To help passengers who have a problem hearing or passengers who do not speak much English

When picking up or dropping off wheelchair users, avoid places

If you drive a designated wheelchair accessible vehicle (Select 2)

How to tell if a passenger is disabled?

The following characteristics are protected under the Equality Act 2010:

As a PHV driver you are expected to treat all passengers (Select 2)

Your operator should be aware that the vehicle you are driving

Are you allowed to charge extra because a passenger uses a wheelchair?

If your vehicle is a designated wheelchair accessible PHV, you must (Select 2)

You may be exempt from having to carry wheelchairs

Section 170 of which act says that PHV drivers must accept passengers with assistance dogs?

PHV drivers must allow the assistance dog to sit

Who can refuse to carry an assistance dog?

How much extra can you charge for carrying an assistance dog?

Assistance dogs are highly trained ‘working’ animals so should not be treated like pets. You are not allowed to: (Select 2)

How to tell what type of assistance an assistance dog provides:

Do all assistance dogs always wear jackets?

GUIDE DOGS are for young people and adults who are blind or partially sighted, they wear:

DOGS FOR GOOD assistance dogs are for people with physical disabilities or children with autism, they wear:

DOG AID (assistance in disability) – dog aid dogs are for physically disabled adults, they wear:

SUPPORT DOGS assistance dogs for physically disabled adults, seizure alert dogs for people with epilepsy, and autism assistance dogs for children with autism, they wear:

HEARING DOGS FOR DEAF PEOPLE are for adults and children with hearing impairments, they wear:

MEDICAL DETECTION DOGS are for adults and children with complex health conditions, they wear:

CANINE PARTERS assistance dogs are for physically disabled adults, they wear:

Are Muslims allowed to refuse carrying trained assistance dogs?

On what grounds a PHV driver may receive an exemption from carrying assistance dogs?

What medical conditions may qualify a driver to get an exemption from carrying assistance dogs? (Select 2)

How to apply for an exemption from carrying assistance dogs?

If a PHV driver is granted an exemption certificate from carrying assistance dogs, he must:

If you are convicted of an offence under the Equality Act, TfL: