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TfL expects all licensed drivers to offer Londoners and visitors
Do operators need to keep details of complaints made to them?
Operators must report the following types of complaints to the police
A passenger might report any complaints to:
What may happen if a serious complaint is made against a driver, there are numerous complaints, or there appears to be a pattern of poor behaviour that have not been resolved by behaviour improvement strategies?
How would TfL deal with complaints relating to a driver? (select 2)
Please choose 2 answers
You as a PHV driver have the responsibility to
Can you use a passenger’s contact details to start communicating with them about anything other than the booked journey?
You should never make comments or jokes about someone’s (select 2)
Please choose 2 answers
Can you get into the back seat of your vehicle while you have passengers on board?
If your passenger is seriously ill (select 2)
Please choose 2 answers
If your passenger is ill, or has a disability, and asks you to help them enter or leave your vehicle (select 2)
Please choose 2 answers
Sexual behaviour between you and a passenger is
If you are found to have acted in an unsuitable way towards a passenger
Avoid any behaviour that might be understood as
You should never (select 2)
Please choose 2 answers
You should never (select 2)
Please choose 2 answers
You should never (select 2)
Please choose 2 answers
You should never (select 2)
Please choose 2 answers