Last updated: 7 November 2026
These Terms of Service (“Terms”) apply when you use www.serutests.co.uk (the “Site”) and buy access to our online courses and mock tests. The Site is run by SERU Tests (“we”, “us”). You can contact us at hi@serutests.co.uk.
1. What we offer
We provide online study materials, practice questions and mock tests to help you prepare for the Transport for London (TfL) SERU assessment and Topographical skills assessment. We are an independent training provider. We are not part of, endorsed by or affiliated with TfL, and we do not set, run or mark the official assessments.
Our materials are for practice only. We cannot guarantee that you will pass any official assessment, and official question content and formats may change.
2. Your account
- You must give accurate details when you register and keep your password safe.
- Your account is for you only. Do not share your login or let anyone else use your access.
- We may suspend or close an account that is shared, misused, or used to copy our content.
3. Prices and payment
- Prices are shown in pounds sterling (£) and include VAT where it applies.
- Payments are processed securely by Stripe. We do not see or store your full card details.
- Access is a one-off purchase for a fixed period (for example 15, 30 or 60 days). It does not renew automatically.
4. Access period
Your access starts as soon as your payment is confirmed and ends automatically at the end of the period you bought. Free trials end at the end of the stated trial period. Unused time cannot be paused, transferred or carried over.
5. Your right to cancel and refunds
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a purchase of digital content. Because our courses are made available to you immediately, by completing your purchase you ask us to start your access straight away and you agree that you lose your right to cancel once access has started.
This does not affect your statutory rights. If the course or tests are faulty or not as described, or a technical problem on our side stops you using them, contact us at hi@serutests.co.uk and we will fix the problem, extend your access or give you a refund where appropriate.
6. Using our content
All course materials, questions, explanations, images and other content on the Site belong to us or our licensors. You may use them for your own personal study only. You must not copy, record, download in bulk, share, sell or republish them, or use automated tools to collect them.
7. Acceptable use
You must not try to break into or disrupt the Site, get around access limits or security checks, or use the Site for anything unlawful.
8. Errors and changes
We work hard to keep our content accurate and up to date. If you find a mistake, please tell us through our contact page. We may update, improve or change the content of the courses at any time. We may also update these Terms; the version shown on the Site at the time of your purchase applies to that purchase.
9. Our liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not responsible for losses that were not foreseeable, for business losses, or for the result of any official assessment. Our total liability to you for any purchase is limited to the price you paid for it.
10. Privacy
How we use your personal information is explained in our Privacy Policy.
11. Law and complaints
These Terms are governed by the law of England and Wales. If you have a complaint, please email us first at hi@serutests.co.uk and we will try to resolve it quickly. You may also bring a claim in the courts of the part of the UK where you live.